{"xsrfToken":"93d6c3862684ca66c7a0fa77e12f37dd85075b88_lout","branding":{"id":"1","key":"tn","name":"Subscriber Happiness","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04afae2d-1901-434e-baea-57e84af87b5d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YjVjZjI3Yi0yZjIyLTQ0NjYtYjM3NC0yZWYxMTE5OGM5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YWZhZTJkLTE5MDEtNDM0ZS1iYWVhLTU3ZTg0YWY4N2I1ZCI6WyJyZWFkIl19LCJleHAiOjE3NDU2Mjg4MzEsIm5iZiI6MTc0NTYyODIzMX0.Y0_vxFSSfFlk0GhTMcAetOCUKeOncxP_6mL3LT1atXo&client=7b5cf27b-2f22-4466-b374-2ef11198c91b&mode=fit","logoId":"04afae2d-1901-434e-baea-57e84af87b5d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the JustOn Support Portal","sharedPortalName":"JustOn Support Portal","userInitialAnnouncementHeader":"Message from your support team","userInitialAnnouncementMessageWiki":"<p><a href=\"https://docs.juston.com/en/jo_faq_support_login/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">How to grant Account Login Access?</a><br> <a href=\"https://help.salesforce.com/articleView?id=000325251&type=1&mode=1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Where to find my Salesforce Organization ID?</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen auf dem JustOn Support-Portal","sharedPortalName":"JustOn Support Portal","announcementHeader":"Nachricht von euren Support Team ","announcementMessage":"[JustOn Support Anmeldezugriff gewähren|https://docs.juston.com/en/jo_faq_support_login/]\n[Wo finde ich mein Salesforce Organization ID?|https://help.salesforce.com/articleView?id=000325251&type=1&mode=1]","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the JustOn Support Portal","sharedPortalName":"JustOn Support Portal","announcementHeader":"Message from your support team","announcementMessage":"[How to grant Account Login Access?|https://docs.juston.com/en/jo_faq_support_login/]\n[Where to find my Salesforce Organization ID?|https://help.salesforce.com/articleView?id=000325251&type=1&mode=1]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#3ebaec","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/95cff2f5-87ca-4269-981e-228c5933749b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YjVjZjI3Yi0yZjIyLTQ0NjYtYjM3NC0yZWYxMTE5OGM5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk1Y2ZmMmY1LTg3Y2EtNDI2OS05ODFlLTIyOGM1OTMzNzQ5YiI6WyJyZWFkIl19LCJleHAiOjE3NDU2Mjg4MzEsIm5iZiI6MTc0NTYyODIzMX0.VfIop3wgYWLS123L6Jeyyxb69Y8h7SIBXPeOFeSKlQg&client=7b5cf27b-2f22-4466-b374-2ef11198c91b&height=300&mode=fit","bannerMediaApiFileId":"95cff2f5-87ca-4269-981e-228c5933749b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tn","projectId":11003,"serviceDeskId":1,"name":"Subscriber Happiness","description":"<p>Need assistance? Submit a JustOn Support request, and we'll get to work.<br> Please select the type of request from the topics below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"9","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"<p>Choose this if you want to use a new JustOn feature that is currently not configured in your org.</p>","icon":11729,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11729","groups":[1],"key":""},{"id":"2","name":"Contract, licenses and pricing","descriptionHtml":"","callToAction":"Contract, licenses and pricing","introHtml":"<p>Choose this for any questions about your contract with us, JustOn licenses or our pricing.</p>","icon":11731,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11731","groups":[1],"key":""},{"id":"22","name":"E-invoice onboarding","descriptionHtml":"<p>Please have a look at our FAQ regarding e-invoicing with JustOn: <a href=\"https://docs.juston.com/en/jo_faq_legal_einvoice/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.juston.com/en/jo_faq_legal_einvoice/</a></p>","callToAction":"E-invoice onboarding","introHtml":"<p>You want to send e-invoices with JustOn. This is the ticket category to ask for an onboarding of your company in order to be able to send e-invoices via Peppol.</p>","icon":11792,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11792","groups":[1],"key":""},{"id":"4","name":"General questions","descriptionHtml":"","callToAction":"General questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11732,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11732","groups":[1],"key":""},{"id":"10","name":"JustOn Upgrade","descriptionHtml":"","callToAction":"JustOn Upgrade","introHtml":"<p>Register here for push upgrades, or ask your questions about upgrading to a recent JustOn version.</p>","icon":11730,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11730","groups":[1],"key":""},{"id":"21","name":"Request a product demo","descriptionHtml":"<p>If you would like a product demo please indicate which JustOn Apps and Topics your are interesting in for example Billing & Invoice Management, Cash Management, E-Invoices. Please provide us also with 3-4 possible dates and time slots so we can already book a meeting.</p>","callToAction":"Request a product demo","introHtml":"<p>Want to try out our product and would like a first demo? We are happy to organize an online-meeting with you.</p>","icon":11793,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11793","groups":[1],"key":""},{"id":"11","name":"Setup and configuration","descriptionHtml":"","callToAction":"Setup and configuration","introHtml":"<p>Questions about managing a configured feature? Select this topic.</p>","icon":11728,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11728","groups":[1],"key":""},{"id":"20","name":"Suggest idea","descriptionHtml":"","callToAction":"Suggest idea","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11791,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11791","groups":[1],"key":""},{"id":"1","name":"Unexpected behavior","descriptionHtml":"","callToAction":"Unexpected behavior","introHtml":"<p>If the result of an action performed by JustOn does not meet your expectation, ask your question here.</p>","icon":11727,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11727","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11667,"iconUrl":"https://juston.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11667","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[22,21,20,1,11,9,10,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1ec2f922-0366-3a94-aaee-cd162356d27c","appLinkName":"System Confluence","appLinkUrl":"https://juston.atlassian.net/wiki","spaceKey":"TN","spaceName":"Subscriber Happiness","spaceUrl":"https://juston.atlassian.net/wiki/spaces/TN","isServer":false},"labels":[],"projectKey":"TN","serviceDeskId":1,"kbLinkDomainURLs":["https://juston.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TN","userLanguageHeader":"WELCOME TO THE JUSTON SUPPORT PORTAL","userLanguageMessageWiki":"<p>NEWS: MANDATORY E-BILLING FROM JANUARY 2025 - WE INFORM YOU AND OFFER SOLUTIONS <br> Open a ticket at \"E-Invoice Onboarding\" and we will contact you.</p>\n<p>When creating a ticket please think about providing us with <a href=\"https://docs.juston.com/en/jo_faq_support_login\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">login access </a> via your user. Thank you.</p>","defaultLanguageHeader":"WELCOME TO THE JUSTON SUPPORT PORTAL","defaultLanguageMessage":"NEWS: MANDATORY E-BILLING FROM JANUARY 2025 - WE INFORM YOU AND OFFER SOLUTIONS \nOpen a ticket at \"E-Invoice Onboarding\" and we will contact you.\n\nWhen creating a ticket please think about providing us with [login access | https://docs.juston.com/en/jo_faq_support_login] via your user. Thank you.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3YjVjZjI3Yi0yZjIyLTQ0NjYtYjM3NC0yZWYxMTE5OGM5MWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU2Mjk0MzEsIm5iZiI6MTc0NTYyODIzMX0.YDKUIDG5Kaf3U7mZ05ZpNj2fXhEsRQhrmVBTrTRSMNs","targetCollection":"upload-project-11003","endpointUrl":"https://api.media.atlassian.com","clientId":"7b5cf27b-2f22-4466-b374-2ef11198c91b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"JustOn Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://juston.atlassian.net/wiki","kbLinkDomainURLs":["https://juston.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}